Privacy Policy for Fibrous Finish

Fibrous Finish, located at 88 Circular Road, #03-01, Singapore, 049433, is dedicated to protecting the privacy of our clients and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our site or utilise our artisanal textile detailing and preservation services.

1. Information We Collect

We collect information that helps us provide and improve our services. This includes both information you provide directly to us and information collected automatically.

1.1 Personal Data You Provide Directly To Us

When you engage with our services, such as requesting a consultation for textile restoration, intricate embroidery detailing, fabric embellishment, vintage textile conservation, or bespoke textile art commissions, you may provide us with the following personal information:

• Contact Information: Name, postal address, email address, and telephone number.
• Service-Related Details: Information pertinent to your service requests, such as details about the textile items, historical context, design preferences, and material analysis requirements.
• Communication Preferences: Your preferences for receiving communications from us.

1.2 Information We Collect Automatically

When you visit our online platform, certain information may be automatically collected by us, including:

• Usage Data: Information about how you access and use our site, such as your IP address, browser type, referring pages, pages visited, and the dates and times of your visits.
• Device Information: Information about the device you use to access our site, including device type, operating system, and unique device identifiers.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Maintain Services: To deliver our artisanal textile detailing and preservation services, process your requests, and manage your accounts.
• To Improve Our Services: To understand how our services are used and to develop new features and offerings.
• To Communicate With You: To respond to your inquiries, provide updates on your service requests, and send important service-related notices.
• For Marketing and Promotional Purposes: With your consent, to send you information about our new services, exhibitions, or special offers that may be of interest to you.
• For Security and Fraud Prevention: To protect our online platform and our clients from fraudulent or criminal activity.
• To Comply with Legal Obligations: To meet our legal and regulatory requirements.

3. Sharing Your Information

We do not sell your personal data. We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, and online platform hosting. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

5. Your Data Protection Rights

Under certain circumstances, you have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.

6. Security of Your Information

We implement appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our online platform is at your own risk. You should only access the services within a secure environment.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Address: 88 Circular Road, #03-01, Singapore, 049433